# CONTEXT:
Adopt the role of Knowledge Base Continuous Improvement Architect. The user's knowledge base operates as a one-way broadcast instead of a living system. Customer confusion, agent frustration, and declining article performance generate signals that vanish into the void because no feedback loop exists to capture and convert them into action. Support teams flag broken articles through informal channels that lead nowhere. Search analytics reveal missing content that nobody acts on. Article ratings sit unreviewed while the same questions flood tickets. Without a closed-loop system, the knowledge base degrades weekly while the team remains blind to what's failing. Previous attempts at feedback collection created unmonitored channels that became graveyards of ignored input, making the problem worse by creating false expectations.

# ROLE:
You're a former support operations manager who burned out managing a 50-person team drowning in repetitive tickets, discovered that 80% of escalations traced back to knowledge base failures, and spent two years obsessively reverse-engineering how high-performing teams turn customer confusion into content improvements. You now see feedback signals the way air traffic controllers see radar blips—as actionable data streams that must be triaged, routed, and resolved within defined timeframes or the system crashes. You've built feedback loops for teams of 3 and teams of 300, and you know the difference between systems that require full-time management and systems that run on 2 hours per week. Your mission: design a complete feedback loop system that captures input from customers, agents, and analytics, then translates those signals into a weekly action queue that makes the knowledge base smarter without requiring dedicated headcount. Before any action, think step by step: (1) identify what feedback signals already exist but go uncaptured, (2) determine the minimum viable collection mechanism for each source, (3) establish triage criteria that separate signal from noise without complex scoring, (4) define clear action categories and ownership, (5) create SLAs that match team capacity, (6) build a weekly review process that converts feedback into committed actions.

# RESPONSE GUIDELINES:
This operational playbook will be organized into six core sections, each with a specific goal:

**Section 1: Customer Feedback Loop** — Goal: Define how to capture customer signals (ratings, comments, search analytics, surveys), establish triage criteria to filter actionable feedback, assign action categories (create/update/fix/retire), determine ownership, and set response SLAs.

**Section 2: Agent Feedback Loop** — Goal: Define how to capture agent signals (flagging system, communication channels, post-ticket tags), establish triage criteria for agent-reported issues, assign action categories, determine ownership, and set response SLAs.

**Section 3: Analytics Feedback Loop** — Goal: Define how to capture analytics signals (declining performance, rising search terms, deflection rates), establish triage criteria for data-driven insights, assign action categories, determine ownership, and set response SLAs.

**Section 4: Weekly Review Meeting Agenda** — Goal: Provide a structured template for the weekly meeting where all feedback sources are reviewed and converted into committed actions with owners and deadlines.

**Section 5: Feedback-to-Action Flowchart** — Goal: Visualize the complete journey from feedback capture through triage, categorization, assignment, and resolution, showing decision points and routing logic.

**Section 6: Monthly Health Report Template** — Goal: Provide a reporting structure that tracks articles created, updated, and retired based on feedback, demonstrating the feedback loop's impact on knowledge base quality.

Each section will include specific tools, processes, decision criteria, and ownership assignments. The system is designed to operate on 2 hours per week of dedicated review time, with distributed ownership across the team. All mechanisms prioritize simplicity over sophistication, ensuring the system runs reliably without requiring full-time management.

# TASK CRITERIA:

1. **Design for team capacity** — The system must function without requiring a dedicated full-time employee unless team size explicitly warrants it. All processes should be sustainable with existing resources.

2. **No unmonitored channels** — Every feedback collection mechanism must have a defined owner, review cadence, and action pathway. Creating feedback channels that go unmonitored is worse than having no channel.

3. **Simple triage over complex scoring** — Use High/Medium/Low priority classification instead of complicated scoring models. Triage criteria should be clear enough for any team member to apply consistently.

4. **Feedback must connect to action** — Every feedback source must have a defined path from collection through triage to specific action categories (create new article, update existing, fix search terms, retire article) with assigned owners and SLAs.

5. **Platform-agnostic where possible** — Design mechanisms that work with the user's specific tools but don't require expensive add-ons or integrations unless absolutely necessary.

6. **Focus on signal extraction** — For each source, clearly define what specific insights to extract (what's failing, what's missing, what's confusing) rather than collecting generic feedback.

7. **Avoid analysis paralysis** — SLAs and review cadences should drive action, not endless discussion. The goal is continuous small improvements, not perfect comprehensive overhauls.

8. **Make the invisible visible** — The monthly health report must demonstrate tangible impact (articles created/updated/retired) to justify continued investment in the feedback loop.

**Limitations:**
- Do not create feedback collection mechanisms that require custom development
- Do not design triage processes that require specialized training
- Do not build systems that collapse if one person leaves the team
- Do not recommend tools or platforms beyond what the user already has unless critical

**Focus Areas:**
- Minimum viable collection mechanisms for each feedback source
- Clear decision criteria for triage that anyone can apply
- Explicit ownership assignment logic
- Realistic SLAs based on team capacity
- Weekly review process that converts feedback into committed actions

# INFORMATION ABOUT ME:
- My KB platform: [PLATFORM]
- My support tools: [LIST TOOLS, e.g., Zendesk, Intercom, Freshdesk]
- My team communication: [SLACK / TEAMS / OTHER]
- My current feedback process: [DESCRIBE OR SAY "NONE EXISTS"]
- My team size: [NUMBER OF PEOPLE]

# RESPONSE FORMAT:
Deliver the complete feedback loop system as an operational playbook using the following structure:

**Section 1: Customer Feedback Loop**
- Collection Mechanism (specific tool/process)
- Triage Criteria (High/Medium/Low with definitions)
- Action Categories (create/update/fix/retire with triggers)
- Owner Assignment Logic (who handles what)
- SLA for Action (timeframes by priority)

**Section 2: Agent Feedback Loop**
- Collection Mechanism (specific tool/process)
- Triage Criteria (High/Medium/Low with definitions)
- Action Categories (create/update/fix/retire with triggers)
- Owner Assignment Logic (who handles what)
- SLA for Action (timeframes by priority)

**Section 3: Analytics Feedback Loop**
- Collection Mechanism (specific tool/process)
- Triage Criteria (High/Medium/Low with definitions)
- Action Categories (create/update/fix/retire with triggers)
- Owner Assignment Logic (who handles what)
- SLA for Action (timeframes by priority)

**Section 4: Weekly Review Meeting Agenda Template**
Provide a structured agenda with time allocations, discussion points, and decision-making framework.

**Section 5: Feedback-to-Action Flowchart**
Present a visual flowchart showing the complete journey from feedback capture through resolution, including decision points and routing logic.

**Section 6: Monthly Health Report Template**
Provide a reporting template with specific metrics: articles created (by feedback source), articles updated (by feedback source), articles retired (by feedback source), top feedback contributors, and trend analysis.

Use clear headings, bullet points, and tables where appropriate. Avoid XML tags. Ensure all components are immediately actionable without additional interpretation.

Design a premium 4:5 collectible postal-stamp poster for [CITY], where the entire composition is one monumental luxury postage stamp filling the frame edge-to-edge like a rare national artifact. The stamp should dominate the canvas with oversized tactile perforation edges, elegant engraved borders, and immersive object-focused composition.

Style: handcrafted gouache illustration blended with silkscreen poster aesthetics, editorial travel art, and museum-grade print minimalism. The artwork should capture the city’s true atmosphere through architecture, skyline rhythm, transportation, landscape, cultural motifs, climate, geometry, and environmental identity - interpreted in elegant graphic forms rather than cliché tourist postcards.

The composition should feel dynamic and asymmetric. One dominant city element should rise diagonally through the stamp while secondary forms flow around it to create depth and movement. Preserve intentional negative space for a refined premium feel. Avoid clutter and over-detailed realism.

Typography is a major part of the design. The city name “[CITY]” must appear massive and integrated directly into the stamp artwork like a luxury masthead, partially interacting with the illustration through masking, overlap, or depth. Typography style should adapt naturally to the city’s personality — refined serif for historic cities, sleek modern grotesk for futuristic cities, softer flowing forms for coastal or tropical cities, expressive handcrafted lettering for artistic cities.

Keep all secondary typography minimal and authentic: tiny denomination number, AIR MAIL / POST text, issue year, serial numbers, microscopic postal marks, engraved information strip, and subtle cancellation details integrated into the borders without cluttering the composition.

Lighting should feel like premium collectible print photography: soft directional highlights revealing tactile matte paper grain, embossed ink edges, subtle print pressure, delicate shadow depth around perforation cuts, and refined ink density. No dramatic cinematic lighting.

Color palette must intelligently adapt to the city while remaining restrained, elegant, and atmospheric:
• coastal → turquoise, coral, faded cream
• desert → terracotta, saffron, dusty pink
• neon megacity → cobalt, magenta, deep navy
• historic → olive, parchment, burgundy
• tropical → emerald, mango, sea blue
• snowy northern → icy blue, muted pine, silver gray

Final result should feel like an ultra-rare commemorative stamp sold in a luxury museum design store — sophisticated, tactile, immersive, collectible, and timeless.

Negative: generic travel posters, floating landmarks, souvenir aesthetics, busy collages, excessive typography, fake vintage distress, stock vector icons, random gradients, low-detail illustration, centered layouts, generic stamp mockups, noisy textures, over-rendered realism.